We help you make the strategic decisions
that create exceptional workplace experiences
where your people & your business thrive.
We do this by authentically connecting your workplace to
your brand, business strategy & aspired human experience,
& coach your team to continue that evolution sustainably.
Our forte lies in guiding organisations through
– Workplace Strategies
– Hybrid complexities
– Divergent leadership views
– Multifaceted change
We excel at bringing order to chaos, connecting insights, aligning stakeholders, and charting a pathway for sustainable success.
We’re here for those who need to question, explore, and innovate beyond design to amplify the performance of their workplace, their people and their business.
Are you ready to dive deep with us?
Our Services
Workplace Strategy
Suitable for: Those navigating executive differences and hybrid complexities.
Before embarking on your location search, we’ll pair the most pertinent insights with viable workplace options tailored to you.
We foster productive debates, unearth consensus and create a clear path toward strategic decisions that endure.
More than spatial needs, it’s your people’s journey to those decisions that set your transformation up for success.
Change Coaching
Suitable for: Seekers of specialist workplace change & hybrid team coaching.
The strategy is set, the vision is compelling, you’ve found the perfect location. Now, don’t leave it to chance!
Workplace transformations are rare catalysts for cultural, work style and performance evolutions.
We elevate your internal team’s capabilities to bring about enduring change.
Experience Boost
Suitable for: Teams with a workplace – workstyle mismatch.
If you are mid-term in your lease, or not in a position to perform a full refurbishment, we work with you to identify and implement carefully selected workstyle and workspace changes to achieve a meaningful experience boost for your people and guests.
Workplace Strategy
Workplace decisions have never been met with such crippling uncertainty.
Executives feel conflicted and divided about what rituals and amenities enable employee and business success.
Workplace practitioners suffer stifling pressure to “lure” people back to the office without the tools to do so.
Click-bait social media plays on biases and provides no detailed solutions.
The reality: It’s not one thing; it takes work to get it right.
It’s not ideal—we get it. We created Hyphen Co. for those who need to banish the inconsistent scattergun of “what ifs” and “how abouts” that confuse and disrupt. Our structured approach provides the most pertinent insights, fosters productive debates to unearth consensus, and creates a pathway for strategic decisions that are true to your vision, values, and purpose and made with confidence and backing.
We don’t just provide spatial needs. Your people’s journey to those decisions sets the foundation for your transformation, providing a playbook across culture, leadership, hybrid rituals, experience design and change.
KEY QUESTIONS ANSWERED
– How do we make decisions when we have different views on hybrid working?
– What’s the true role of our workplace for our people and clients?
– How does our hybrid approach impact our workplace size and design needs? What happens if it changes?
– What thoughts, feelings, behaviours and activities should our workplace enable and amplify?
– How do we create a magnetic destination that our people see value in?
– What workstyle best supports our vision?
– How much space should we lease now? How will our space needs change over time?
– What are our criteria for location selection? Do we stay or go? What can the landlord provide?
– What type, size and quantity of settings is right for us?
SERVICES
Workplace Strategy – Initial Business Case – Location Due Diligence – Property Team Coach
Workplace Strategy. When to Engage?
A lease commitment ranks among an organisation’s most significant decisions, with easily measurable financial implications. Yet, its impact on employee engagement, productivity, and client satisfaction is multifaceted. By developing a workplace strategy before market exploration or during lease reassessment, organisations can unveil the true opportunities and mitigate the risk of committing to space with hidden compromises.
Hyphen collaborates with Property leads and their appointed tenant representatives, project managers, and design studios to offer impartial, data-backed advice and recommendations that instill confidence in each decision.
Change Strategy & Coaching
No other change program garners employees’ attention like a workplace transformation.
It can be a catalyst to reset your organisation’s approach to work post-COVID—boost culture, productivity, creativity and well-being performance across every spectrum. Are you maximising the full opportunity?
Hyphen advocates for change to be led from within. Working side-by-side with your internal teams, we bring specialist workplace and hybrid knowledge backed by behavioural science. Our support that can be turned up or down as required.
Initiatives we regularly lead or integrate with include:
– Hybrid, ABW or Agile working adoption
– Leader coaching for hybrid performance
– Material location change
– Merger integration and/or Organisational restructures
– Wellness program adoption
– Above & beyond DE&I initiatives, including neurodiversity
Key Questions Answered
– What is our change vision? Is it compelling?
– What is the true impact of each change and our team’s readiness?
– How do I effectively engage without overwhelming?
– Which activities, training and comms have real impact?
– What resources and governance approach will get the best outcomes for us?
– How can we support our leaders and managers to model the behaviour we seek?
– How can we make this fun? How do we make it stick?
SERVICES
Change Strategy – Change Coaching – Change Peer Review – Hybrid Work Ritual Workshops
incoming humblebrag …
Throughout Nicole’s “non-linear” career, three elements have been consistent… a love for unpacking a brand’s essence, a tenacity for business strategy alignment, and geekiness for human-centred and data-driven design. In its simplest form, Hyphen is the culmination of those passions.
Having worked extensively on both the client and consulting side, Nicole acts as a link (or translator!) between the organisations and the workplace design and construction industry.
As a Workplace leader, Nicole engages with Executives across the Pacific to co-create a bold vision for their future, uncover the opportunities and challenges inherent in achieving it, and offer realistic and compelling recommendations to get them there.
Having previously been CBRE’s Regional Director for Workplace Strategy and Change Management and the Sydney Managing Director of Siren Design Group (workplace interior design specialists), Nicole supported a diverse array of occupiers and landlords as they undertook transformations that fundamentally changed the day-to-day lives of their people for the better.
